FREQUENTLY ASKED QUESTIONS

What's happening now that England is in Lockdown?

Covid Tier 4 restrictions and the national lockdown mean that Cheam Sports, along with all non-essential retail outlets in Greater London and the rest of the country, must remain closed until further notice.

As soon as Government guidelines permit it, Cheam Sports will re-open. No date is known at this stage.

 

Are you able to offer free deliveries?

Yes, if you contact Tom on 07766 087644 by phone or text, you'll get a speedy response. If it's possible, he'll make arrangements to deliver to your home. Mobile phone will be the quickest method of contact, but you could also email on cheamsports@btconnect.com or use the Contact Form on this website. For safety reasons, payments are being taken by BACS for goods and services.

Can I get my racket restrung now we're under lockdown restrictions?

Yes, Tom will continue to offer restringing throughout the national lockdown restriction period. Free collection and delivery will be available. Please use the contact methods in the response to the question above (mobile phone, email or Contact Form).

What will happen once the national lockdown restrictions end?

We will want to make sure our customers stay safe, so the shop will continue to operate according to Government guidelines.

Social distancing, hand sanitising and an enhanced cleaning regime will all be back in place.

Customers will again be requested to wait and queue outside the shop if there are already two customers in the shop.

Please try not to touch the stock more than is necessary, and please keep children under strict control.

We will again not be permitted to have the fitting room operational for the time being, but clothing purchased can be returned for replacement or a full refund if it is unsuitable. It is essential that you keep your receipt for any returns.

PLEASE USE THE CONTACT FORM ON THIS WEBSITE FOR ENQUIRIES.

ALTERNATIVELY, YOU CAN EMAIL TO cheamsports@btconnect.com OR TEXT ON 07766 087644.

Can I buy Gift Vouchers for use in the shop?

We have GIFT VOUCHERS available, for any amount, which can be used any time up to the agreed expiry date (usually 1 year).

Are you part of the American Express 'Shop Small' Campaign?

Yes, the scheme encourages American Express cardholders to 'shop small' and support their local shops.

When you spend £10 or more on your Amex Card, you will be automatically refunded £5 on your monthly statement.

The scheme runs annually for a section of December, and during 2020 it ran during a period in the summer.

Watch out for national advertising about future 'Shop Small' campaign periods., particularly once the national lockdown ends.

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What are your normal opening times after Lockdown and Tier 4 restrictions?

Cheam Sports is open from Tuesdays to Saturdays from 10.00am until 4.00pm.  Cheam Sports is closed on Sundays and Mondays.

How long will it take you to restring my racket?

During the national lockdown, we will continue to offer racket restringing services, with free collection and delivery, Please email on cheamsports@btconnect.com, or use the Contact Form on this website, or telephone or text on 07766 087644 for a speedy response.

After lockdown and Tier 4 restrictions, normally a racket can be restrung within 24 or 48 hours. Rackets delivered by 4.00pm can usually be made ready for collection from 10.00am on the following business day. Mutually agreed times for free home collection and delivery can be arranged for certain post code areas (please contact the shop, or check the geographical area by clicking on the Restringing headline).

Can you repair the tip on my snooker cue?

We offer a tip replacement service. The glue needs time to cure, and will need shaping, so this is usually a 24 hour service.

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Can you re-tip my darts?

We have an on-site re-tipping service available upon request. 

Do you offer 'Gait Analysis' when I'm buying running shoes?

If you don't mind strolling up and down the shop for a while as we check your alignment, your arches, your ankles etc, we can make a good assessment of the type of shoes you will need. if you can also bring with you a previously used pair of shoes, we can learn much for the tread pattern and wear over time.

During lockdown and Tier 4 restrictions, the same gait analysis can be carried at outside your home, if you wish. 

CHEAM SPORTS

020 8643 8811 or 07766 087644

9 The Broadway, Cheam, Surrey SM3 8BH

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