FREQUENTLY ASKED QUESTIONS

What is the Cheam Sports policy on wearing masks?


Please continue to wear a mask covering your mouth and nose so as to protect more vulnerable people. We know it is no longer a Government requirement, but as a courtesy to other customers and vulnerable family members, please continue with this practice.




Are you able to offer free deliveries?


Yes, if you contact Tom on 07766 087644 by phone or text, you'll get a speedy response. If it's possible, he'll make arrangements to deliver to your home. Mobile phone will be the quickest method of contact, but you could also email on cheamsports@btconnect.com or use the Contact Form on this website. For safety reasons, payments are being taken in advance by BACS for goods and services that are delivered.




Does Cheam Sports offer a 'click and collect' service?


Yes, in a way, but not by shopping online. By appointment, you can arrange to collect goods from the shop which I can have ready for you at a specific time. As above, please phone or text on 07766 087644, email on cheamsports@btconnect.com or use the Contact Form on this website. Payments for goods to be collected are taken in advance by BACS.




Can I get my racket restrung and how quickly can it be ready?


Restringing takes place in my Restringing Studio at my home in Reigate. Rackets brought to the shop can often be ready for collection on the next working day. Alternatively, I offer a free home collection and delivery service for a large post code area. Please refer to the 'Restringing' tab on this website for full details. I use a professional quality Babolat Star 5 electronic stringing machine for tennis racket restrings, and a traditional manual machine for squash, badminton and racketball rackets. With nearly three decades of experience, you can be assured of an excellent restringing job. Rackets brought to the shop by 4.00pm can often be ready by 10.00am on the following working day.




Are you operating with social distancing, and what are your safety policies?


We will want to make sure our customers stay safe, so the shop will continue to operate according to safety guidelines.

  • Social distancing, hand sanitising and an enhanced cleaning regime will all remain in place.
  • Customers will be requested to wait and queue outside the shop if there are two customers, or a family group already in the shop.
  • Please try not to touch the stock more than is necessary, and please keep children under strict control.
  • The fitting room will be operational if required, but clothing purchased can be returned for replacement or a full refund if it is unsuitable, so please only use the changing room if absolutely necessary. It is essential that you keep your receipt for any returns.
  • PLEASE USE THE CONTACT FORM ON THIS WEBSITE FOR ENQUIRIES.
  • ALTERNATIVELY, YOU CAN EMAIL TO cheamsports@btconnect.com OR TEXT ON 07766 087644.




Can I buy Gift Vouchers for use in the shop?


We have GIFT VOUCHERS available, for any amount, which can be used any time up to the agreed expiry date (usually 1 year).




Are you part of the American Express 'Shop Small' Campaign?


Yes, the scheme encourages American Express cardholders to 'Shop Small' and support their local shops.When you spend £15 or more on your Amex Card, you will be automatically refunded £5 on your monthly statement.The scheme runs annually for a section of December, and from time to time, American Express run the scheme as per separate announcements. Watch out for national advertising about future 'Shop Small' campaign periods, particularly once theCovid restrictions are lifted.




Is the shop ever closed apart from Sundays and Mondays?


Very occaasionally, for personal reasons, it is necessary to close for a short time. The shop will close one hour early on Saturday 14th August at 3.00pm Often in the last week of July and/or the first week of August the shop is closed for a short summer break, as indeed it was this year. Apologies for any inconvenience. Sometimes, a week's autumn break might be taken in October or a winter break in February. The shop always remains closed between Christmas day and the new year. Announcements will always be masde in advance, and notices showing opening times posted in the shop window, and a message explaining opening times will be recorded on the landline, 020 8643 8811.




Can you repair the tip on my snooker cue?


We offer a tip replacement service. The glue needs time to cure, and will need shaping, so this is usually a 24 hour service.




Can you re-tip my darts?


We have an on-site re-tipping service available upon request.




Do you offer 'Gait Analysis' when I'm buying running shoes?


If you don't mind strolling up and down the shop for a while as we check your alignment, your arches, your ankles etc, we can make a good assessment of the type of shoes you will need. if you can also bring with you a previously used pair of shoes, we can learn much from the tread wear pattern from use over time.